Patient Service Representatives
Current Employment Opportunities:
- No immediate openings available
Position Description
The Patient Service Representative’s primary responsibilities include patient relations, scheduling appointments, insurance billing and payment processing. Prior dental experience is preferred. The ideal candidate will have superior customer service skills and a professional attitude.
Desired Characteristics
- Reliable
- Work well with others
- Communicate effectively with patients and co-workers
- Ability to organize and prioritize tasks efficiently
Desired Qualifications
- One to two years experience as a Patient Service Representative in the dental industry, or
- Two to three years experience in a customer service role
Essential Functions
- Answer phones and assist callers
- Greet and assist patients upon arrival
- Update patient information charts and computer records as needed
- Schedule patient appointments
- Check patients out after visit
- Collect and record payment from patients on day of service
- Prepare new patient information forms and send to new patients at time appointment is scheduled
- Prepare new patient charts and collect all insurance information
- Print care slips and schedules for next day
- Review patient insurance eligibility
- Establish and maintain patient call list
- Send missed appointment letters
- Pull and file charts, insurance claims, and EOB’s
- Review schedules for accuracy, completeness and productivity
- Confirm patient appointments
- Prepare referral information for patients being referred to another clinic
- Prepare daily bank deposit
- Complete and balance day – send daily numbers to corporate office
- Complete end of month procedures
- Prepare delinquent accounts for collection
- Inventory and order office supplies
- Maintain neat and clean reception area
- Other related duties as appropriate
